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  If there was an option to type a negative five stars, that it was I would give this place!!!
  
  The customer service was horrific! Our family drove 6 hours to be a part of our sister Kelly's celebration of life (funeral to those who may not know this term).
  
  Apparently there was a request by our loved one's mom that the viewing be private and for immediate family members. We understood this request, however the way it was communicated to us by the funeral home's Director when we arrived was INSENSITIVE, UNPROFESSIONAL and UNCARING on such a very precious but VERY painful day.
  
  My brother-in-law, Kelly's brother was physically pushed out of the funeral home's front door!!! My 65 year old mother-in-law, Kelly's stepmother, was grabbed by her wrist in an attempt to be pulled away from the door so that the door can be closed in my brother-in-law's face!! Needless to say, he was infuriated by the staff member's attitude to him and behavior towards his mother!!! The Director yelled "this my funeral home and I've told you you cannot come in!"; then proceeded to call the police....making a false claim of being assaulted!
  
  Again all of this taking place on the day we are laying our beloved Kelly to rest!
  
  I'm appalled, nauseous and disgusted at the way we were treated as a patron of this a FUNERAL HOME! I don't want to think it was because we were racially profiled as a Black family so I'm choosing to believe the staff of this company is just plain ignorant!! The lack of customer service and professionalism in this type of industry is so distant it should CLOSE THEM DOWN!!!
  
  Until then, if you're in the Ithaca, NY area, and in need of funeral services, think long and hard before deciding to expose your family and friends to this place!!! If you're African American, I AM PLEADING WITH YOU...DO NOT PUT YOUR MONEY IN THIS PLACE!!! I am a business owner and would not demean my own company by using the word "business" to describe Herson-Wagner Funeral Home!

  Added July 18, 2017 by Shirlene Ogburn
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  My family members were treated horribly while trying to get through the services of a loved one. These people should be ashamed of themselves. I'm sickened by this. I wouldn't bury a dog I didn't like through this place!

  Added November 11, 2016 by Elder Kym
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  If you're looking for a funeral home that knlws how to console a family and care for them in their time of morning this is NOT the one for you.

  Added November 10, 2016 by Monique Lindsy